If you are like most business people these days, you are a consumer of information. You read everything: books, blogs, cheat sheets, “how to” guides ....

Let’s face it, you need to make a change (not your organisation – you)

So, you know you need to change your job or maybe quit smoking, perhaps drop a few extra kilos or you want to learn a new skill. But, how do you get your head around making the change when you feel a...

When we meet a client for the first time, we have the same opportunities as the Baker Street sleuth. We too can gather an enormous amount of information about our client that can help us to connect with them. 70% of communication is non-verbal. Our body posture, facial...

I recently spoke at a summit for sales professionals and in preparing for the presentation, I gathered some interesting facts about what customers value most in salespeople, and its not what you might think. Customers are no longer focussed on the salesperson being the...

Salespeople often get a bad wrap

There is perception in the community that salespeople are a bit slippery and only interested in parting us from our cash. As a salesperson myself, I take umbridge to that. And of course, I am not alone. But like it or not, regardless of...