When we meet a client for the first time, we have the same opportunities as the Baker Street sleuth. We too can gather an enormous amount of information about our client that can help us to connect with them. 70% of communication is non-verbal. Our body posture, facial...

Salespeople often get a bad wrap

There is perception in the community that salespeople are a bit slippery and only interested in parting us from our cash. As a salesperson myself, I take umbridge to that. And of course, I am not alone. But like it or not, regardless of...